New Relic has announced the launch of a new platform for creating artificial intelligence agents and a suite of enhanced tools for OpenTelemetry data. The company made the announcement this week, positioning the releases as a significant expansion of its enterprise observability offerings.
The new AI agent platform is designed to allow engineering and operations teams to build, test, and manage custom AI agents. These agents can be deployed to automate a range of tasks within an organization’s digital environment. The platform integrates with New Relic’s existing observability data, aiming to provide agents with contextual information for decision-making.
Enhanced OpenTelemetry Support
Concurrently, the company introduced new capabilities for handling OpenTelemetry data streams. OpenTelemetry is an open-source project that provides a set of APIs, libraries, and agents to collect telemetry data from software. The new tools are intended to offer better integration, visualization, and analysis of this standardized data within the New Relic platform.
According to the company, the combined releases address a growing need for enterprises to manage increasingly complex digital systems. The proliferation of microservices, cloud-native architectures, and AI-driven applications has made comprehensive observability a critical requirement for maintaining system performance and reliability.
Industry Context and Strategic Move
The launch places New Relic in direct competition with other major observability and application performance monitoring providers, many of which are also integrating AI capabilities into their platforms. The move reflects a broader industry trend where traditional monitoring tools are evolving into proactive, AI-powered operations platforms.
Industry analysts note that the ability to leverage AI for automating incident response, anomaly detection, and root cause analysis is becoming a key differentiator in the observability market. The introduction of a dedicated agent-building platform represents a step beyond using pre-built AI models, offering enterprises more customization and control.
The enhanced OpenTelemetry support is seen as a response to the widespread adoption of the standard among developers. By improving the ingestion and utility of OTel data, New Relic aims to simplify the toolchain for engineering teams who prefer open-source instrumentation.
Availability and Integration
The new AI agent platform and OpenTelemetry tools are now available to New Relic customers. The company stated that the features are integrated into its core observability platform and do not require a separate subscription. Documentation and guides for building AI agents have been published to assist development teams.
Initial use cases highlighted by the company include agents that can automatically triage alerts, suggest remediation steps for common incidents, and generate summaries of system health for different stakeholders. The platform provides a framework for defining an agent’s goals, permissible actions, and the data sources it can access.
Looking ahead, New Relic has indicated it will continue to expand the capabilities of both its AI and OpenTelemetry offerings based on customer feedback. The company’s development roadmap includes plans for more pre-built agent templates and deeper integrations with popular AI model providers. Further updates to its OpenTelemetry collector and data pipeline are also expected in the coming quarters.
Source: GeekWire
